Terms of Use

Last updated: 16 September 2026

1. About these terms

These terms of use set out the rules for using our website, www.greylisttrace.com (“our site”).

By using our site, you confirm that you accept these terms and agree to comply with them.

If you do not agree to these terms, you should not use our site.

These terms relate to the use of our website. Any services provided by GreyList Trace Limited may be subject to separate terms, agreements or contractual arrangements.

2. About us

www.greylisttrace.com http://www.greylisttrace.com is operated by GreyList Trace Limited

GreyList Trace Limited is registered in England and Wales under company number 11008554.

Our registered office is:

GreyList Trace Limited
First Floor
47 Furnace Lane
Sheffield
S13 9XB
United Kingdom

You can contact us by email at info@greylisttrace.com](mailto:info@greylisttrace.com

3. Other policies

Our Privacy Policy also applies to your use of our site and explains how we collect, use and protect personal information.

4. Changes to these terms

We may update these terms from time to time.

Whenever you use our site, you should check this page to make sure you understand the terms that apply at that time.

The date at the top of this page shows when these terms were last updated.

5. Changes to and availability of our website

We may update or change our site from time to time to reflect changes to our services, technology, business requirements or legal obligations.

We do not guarantee that our site, or any particular content on it, will always be available or uninterrupted.

We may suspend, withdraw or restrict access to all or part of our site where reasonably necessary for operational, security, maintenance or business reasons.

6. Acceptable use of our website

You may use our site only for lawful purposes.

You must not use our site:

* in any way that breaches applicable local, national or international law or regulation;
* fraudulently or for any unlawful or fraudulent purpose;
* to knowingly transmit malicious or harmful software or material;
* to attempt to gain unauthorised access to our site, systems, servers, databases or networks; or
* in any way that could damage, disable, overload or impair the operation or security of our site.

7. Intellectual property rights

We are the owner or licensee of the intellectual property rights in our site and in the material published on it, including, where applicable, text, branding, graphics, images, software and other content.

Those works are protected by intellectual property laws and all applicable rights are reserved.

You may print or download extracts from our site for your own personal or internal business reference purposes.

You must not modify, reproduce, distribute, republish, commercially exploit or otherwise use a substantial part of our website content without our prior written permission, except where permitted by law.

Our status, and that of any identified contributors, as authors or owners of website content should be acknowledged where appropriate.

Nothing in these terms grants you any rights in GreyList Trace Limited’s trademarks, branding, proprietary technology, software or other intellectual property.

8. Information on our website

The content on our site is provided for general information about GreyList Trace, our technology and our services.

Website content is not intended to constitute legal, financial or other professional advice on which you should rely.

You should obtain appropriate professional or specialist advice before taking or refraining from taking action based solely on information published on our site.

Although we take reasonable steps to keep the information on our website accurate and up to date, we do not guarantee that all website content will always be complete, accurate or current.

9. Information about our services

Information about our products, technology or services published on our site is provided for general informational and promotional purposes.

Nothing on our website constitutes an offer to provide services or creates a contractual relationship between you and GreyList Trace Limited.

Where we agree to provide services, the scope of the work and any applicable fees, responsibilities, limitations or other conditions may be set out separately in a proposal, engagement letter, service agreement or other contractual documentation.

10. Contact forms and information you provide

If you contact us through our website, by email or by another communication method, you must ensure that you are entitled to provide the information you send to us.

You must not knowingly provide information unlawfully or send material that contains malicious software or is intended to interfere with our systems.

Information you provide to us will be handled in accordance with our **Privacy Policy**.

We may use information you provide to respond to your enquiry, assess your request and, where appropriate, discuss or provide our services.

Submitting an enquiry through our website does not by itself create a contractual relationship between you and GreyList Trace Limited.

11. Third-party websites

Our site may contain links to websites, services or resources operated by third parties.

These links are provided for information or convenience only.

Unless we expressly state otherwise, the inclusion of a link does not mean that we endorse or approve the third-party website, its operator, its products, services or content.

We do not control third-party websites and are not responsible for their content, availability or privacy practices.

12. Our responsibility for loss or damage

Nothing in these terms excludes or limits any liability where doing so would be unlawful.

This includes liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded or limited.

If you are a business user

To the extent permitted by law, we will not be responsible for indirect or consequential losses arising solely from your use of, or inability to use, our website or your reliance on general website content.

This may include loss of profits, revenue, business opportunities, anticipated savings, goodwill or reputation where such losses arise from your use of the website rather than from services separately contracted with us.

Any liability relating to services provided by GreyList Trace Limited will be governed by the applicable agreement or terms relating to those services.

If you are a consumer

Nothing in these terms affects your statutory rights as a consumer.

We are responsible to you for loss or damage that is a foreseeable result of our breach of these terms or our failure to use reasonable care and skill where applicable.

We are not responsible for losses that were not foreseeable or that arise from business or commercial use of our site.

13. Viruses and website security

We take reasonable steps to maintain the security of our website, but we cannot guarantee that our site will always be completely secure or free from bugs, viruses or other harmful material.

You are responsible for using appropriate security and virus-protection software when accessing websites and online services.

You must not knowingly introduce viruses, trojans, worms, logic bombs or other malicious or technologically harmful material to our site.

You must not attempt to gain unauthorised access to our website, the server on which it is hosted, or any server, computer or database connected to our site.

You must not carry out a denial-of-service attack or distributed denial-of-service attack against our site.

Unauthorised access to or interference with computer systems may constitute an offence under the **Computer Misuse Act 1990**. Where appropriate, we may report suspected criminal activity to the relevant authorities and cooperate with lawful investigations.

14. Personal information

We will process personal information in accordance with our **Privacy Policy** and applicable data protection law.

Please read our Privacy Policy for further information about how personal information is collected, used, stored and protected.

15. Governing law and disputes

If you are a consumer

These terms, their subject matter and their formation are governed by English law.

If you live in England or Wales, the courts of England and Wales will have jurisdiction.

If you live in Scotland, you may also bring proceedings in Scotland.

If you live in Northern Ireland, you may also bring proceedings in Northern Ireland.

If you are a business

These terms, their subject matter and their formation, including any non-contractual disputes or claims relating to them, are governed by English law.

The courts of England and Wales will have exclusive jurisdiction.

16. Contact us

If you have any questions about these Terms of Use, please contact:

GreyList Trace Limited
First Floor
47 Furnace Lane
Sheffield
S13 9XB
United Kingdom

Email:info@greylisttrace.com

Company number:11008554
Registered in:England and Wales