Privacy Policy

Last updated: 16 September 2026

GreyList Trace Limited is committed to protecting your privacy and personal information.

This Privacy Policy explains how we collect, use and protect personal information when you visit www.greylisttrace.com contact us, or enquire about our products and services.

Who we are

GreyList Trace Limited is a company registered in England and Wales.

Company number:11008554

Registered office:
GreyList Trace Limited
First Floor
47 Furnace Lane
Sheffield
S13 9XB
United Kingdom

Email:info@greylisttrace.com
Telephone:0114 2585257

For the purposes of applicable UK data protection law, GreyList Trace Limited is the data controller for personal information covered by this Privacy Policy.

2. Information we collect

We may collect personal information when you contact or interact with us through our website.

This may include:

* your name;
* your job title;
* the name of your company or organisation;
* your email address;
* your telephone number;
* information contained within an enquiry or message;
* correspondence between you and GreyList; and
* information you choose to provide when contacting us.

We may also process limited technical information when you visit our website, such as browser and device information, pages visited, referral sources and approximate geographic information.

3. How we collect your information

We may collect information:

* when you contact us through our website;
* when you email or telephone us;
* when you enquire about our products or services;
* when you or your organisation communicates or does business with us; and
* automatically when you visit and navigate our website.

4. How we use your information

We may use personal information to:

* respond to enquiries;
* provide information about GreyList products and services;
* communicate with clients, prospective clients and business contacts;
* manage our relationship with you or your organisation;
* provide products or services requested from us;
* operate, maintain and protect our website;
* understand how our website is being used;
* improve our website, products and services;
* maintain appropriate business records;
* prevent fraud, misuse or security threats; and
* comply with applicable legal and regulatory obligations.

We will not use personal information for purposes that are incompatible with those for which it was collected unless we have a lawful reason to do so.

5. Our lawful bases for processing

Under UK data protection law, we must have a lawful basis for processing personal information.

Depending on the circumstances, we may rely on:

Legitimate interests – where processing is reasonably necessary for the operation and development of our business, responding to enquiries, maintaining business relationships, improving our website, or protecting our systems and services.

Contract – where processing is necessary to take steps before entering into a contract or to perform a contract with you or your organisation.

Legal obligation – where we need to process information to comply with a legal or regulatory requirement.

Consent – where we have asked for and received your consent for a particular use of your information. Where we rely on consent, you may withdraw it at any time.

Where we rely on legitimate interests, we consider whether our interests are overridden by your privacy rights and interests.

6. Website analytics

We use Independent Analytics to help us understand how visitors use the GreyList Trace website and to improve its content and performance.

Independent Analytics operates within our WordPress website and stores analytics information within our website database rather than sending analytics information to an external analytics service.

Independent Analytics does not use tracking cookies.

It may process information such as:

* pages viewed;
* referring websites and traffic sources;
* browser and device information;
* dates and times of visits;
* general website usage information; and
* approximate geographic information.

A visitor’s IP address may be used temporarily to determine geographic information and to create a one-way hashed visitor identifier. The IP address itself is not stored by Independent Analytics.

We use this information for website measurement, administration and improvement. We do not use Independent Analytics to identify individual website visitors.

7. Cookies

Independent Analytics does not use cookies to track visitors.

Our website may use cookies that are strictly necessary for the operation, administration or security of the website.

We do not use cookies for advertising or cross-site visitor tracking.

If our use of cookies or tracking technologies changes in the future, we will update this Privacy Policy and obtain consent where required by law.

8. Sharing your information

We do not sell your personal information.

We may share personal information where reasonably necessary with organisations that help us operate our business, such as:

* website hosting and IT service providers;
* website maintenance and security providers;
* professional advisers, such as accountants or legal advisers;
* business partners where appropriate; and
* regulators, courts, law enforcement agencies or other authorities where we are legally required to do so.

Where a third party processes personal information on our behalf, we take appropriate steps to ensure that the information is handled securely and in accordance with applicable data protection requirements.

9. International transfers

Some service providers may process information outside the United Kingdom.

Where personal information is transferred outside the UK and UK data protection law requires safeguards to be put in place, we will ensure that an appropriate lawful transfer mechanism or safeguard is used.

10. How long we keep your information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.

The appropriate retention period will depend on factors including:

* the nature of the information;
* the reason we collected it;
* our relationship with you or your organisation;
* legal, regulatory and accounting requirements; and
* whether information may be required in connection with a legal claim.

When personal information is no longer required, we will securely delete, anonymise or otherwise dispose of it as appropriate.

11. Keeping your information secure

We use appropriate technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

Access to personal information is limited to people and service providers who require access for legitimate business purposes.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

12. Your data protection rights

Depending on the circumstances, UK data protection law may give you rights including the right to:

* request access to the personal information we hold about you;
* ask us to correct inaccurate or incomplete information;
* ask us to delete your personal information in certain circumstances;
* ask us to restrict the way we process your information;
* object to certain processing of your information;
* request the transfer of certain information to you or another organisation; and
* withdraw consent where we rely on consent.

Not all rights apply in every circumstance.

Your right to object

Where we process your personal information on the basis of our legitimate interests, you may have the right to object to that processing.

You also have the right to object to the use of your personal information for direct marketing at any time.

To exercise any of your data protection rights, please contact:

info@greylisttrace.com

We may need to ask you for information to confirm your identity before responding to a request.

Automated decision-making

We do not use personal information collected from visitors to the GreyList Trace public website to make solely automated decisions that have legal or similarly significant effects on them.

Links to other websites

Our website may contain links to websites operated by third parties.

We are not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the privacy information provided by those websites before supplying personal information.

Complaints

If you have a concern about how we use your personal information, please contact us so that we can investigate the matter.

You also have the right to make a complaint to the **Information Commissioner’s Office (ICO), the UK supervisory authority for data protection.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, business, services or legal obligations.

Any updated version will be published on this page and the date at the top of the Privacy Policy will be changed accordingly.

17. Contact us

If you have any questions about this Privacy Policy or how we use personal information, please contact:

GreyList Trace Limited
First Floor
47 Furnace Lane
Sheffield
S13 9XB
United Kingdom

Email: info@greylisttrace.com
Telephone:0114 2585257
Company number:11008554